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How to Choose A Caregiving Agency

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There are thousands of home care agencies in Southern California.  How do you navigate to find an agency you are comfortable with that will provide the best care?

To find the right fit for you or your loved one, there are certain questions that you should ask of any prospective agency, such as:

  1. Is the agency licensed?  As of July 1, 2015 all home care agencies are required to be licensed by the State and all of their employed caregivers are required to be registered by the State.  Each company has a license number and each caregiver has a State ID number.
  2. Are the caregiver W-2 Employees of the Agency?  This means the employees have taxes withheld, and are the legal responsibility of the agency.  Some companies are Registries and only "match" a caregiver and 1099 them, putting the full liability on you.
  3. Does the agency carry proper insurance?  Ask for a copy of the agency's proof of insurance.  They should have Liability, Workers' Compensation and Bonding insurance.
  4. What is the communication process between the caregiver and the agency staff?  Careful and continuous monitoring ensures that appropriate action can be taken to ensure the safety of the clients and identify any performance questions with the caregivers.

The decision to stay at home and look for help is an important one, and is often fraught with emotions.  Having a caregiver should help with the stress on the clients and the family members.  Hopefully this list of questions will remove some of the stress and provide you with some guidance on finding the right home care company and right caregiver.

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Bathing, Dressing & Grooming

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Laundry & Light Housekeeping

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Cooking Nutritious Meals

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Transportation to Appointments

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Grocery Shopping & Errands

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Hospital & Discharge

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Incontinent Care

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Companionship

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Respite Care

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Socializing & Activities

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Doctor's Appointments

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Certificates and Awards

Honoree: Diane Mondini

  • 2019
  • Alzheimer's Orange County
    Visionary Women Awards Honoree, Lifetime Caregiver Award.
  • 2016
  • Philanthropy Partner
  • 2012
  • Visionary Women of the Year

Honoree: Diane Mondini

  • 2023
  • Oliver Halsell Care Award
  • 2017
  • AgeWell Recognition
    In appreciation for your Dedication and Commitment to Older Adults in Our Communities.
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Latest News

County of Orange - Certificate of Recognition

Congratulations to our president, Diane Mondini, on the occasion of being honored by Age Well Senior Services at its 2017 signature event held at the Ritz Carlton on February 25th.

Read more

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Articles

Questions About Senior Living

"I'm trying to decide if home care might be right for me. I am 80 years old and live alone. I'm worried that it might be too expensive..." - Mavis in Costa Mesa.

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Client Reviews

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Having Caring Companions at Home allows me to go to work and make a living.  I don’t have to worry about my mother when she is with her caregivers from Caring Companions at Home.

- Adele M

Thank you for such great care and service in finding a suitable caregiver to help with my 83 year old Dad after having sergury. Having my Dad recover at home with a care giver was the best thing for him rather than sending him to a rehabilitation center. 

- Rula T.

The services from Caring Companions at Home have given our family the comfort that our mother is being taken care of. I would tell a friend that Caring Companions at Home is an excellent company and they are responsive. Caring Companions at Home is a wonderful service to have to help take care of family.

- Gloria J

I don’t know what I would do without the help from Caring Companions at Home, and the caregiver goes above the call of duty. We get along very well, and she is very helpful. I couldn’t live by myself without the help from them.  I would tell a friend that I highly recommend Caring Companions at Home...

- George M

Caring Companions at Home has been a godsend for our mom. We needed help with bathing our mom and assistance in the restroom while our dad is at work. The staff found us a wonderful care giver who worked with her for 6 months. 

- Mother's Care

I feel like being able to call someone and then get someone to help is very convenient. The people that Caring Companions at Home send are very patient and kind.

- Petra A

It has been a pleasure dealing with Caring Companions at Home! They did everything they said they would- My father suffers from dementia and cannot be left alone and they got us a wonderful caregiver! 

- Suzy M.

This agency has been providing high quality caregivers for my 90+ year old Mom for several years now.  Finding the right person is a lot like dating -- there are some hits and misses and you have to keep giving different people a chance. 

- Mp W.

The most helpful thing from Caring Companions at Home is that the caregivers are as flexible as family members. They do the smallest things in order to accommodate my mother.

- Joan A

When my mom was in hospice, two ladies from Caring Companions at Home took turns staying with her in her home 24/7 until she passed away. They were attentive, kind, and kept the kitchen clean and house tidy.

- Linda W.

Caring Companions gives me peace of mind knowing that my father is being taken care of.  Caring Companions has excellent care and they treat their clients like family...

- Alfred B

Having Caring Companions at Home impacts me positively because I can depend on the caregivers to help Mir, so that I am free to do the things I need to do.

- Mir H

Karen is the best caregiver my father has ever had and I appreciate what she and Caring Companions At Home has done to help my father stay in...

- Cathy S.

I could not have done it without Caring Companions at Home.

- Mildred N

Caring Companions at Home is reliable, and I can count on them.  The people that I talk to at Caring Companions at Home are very helpful. They do what they say they are going to do.

- Bill S

The services from Caring Companions at Home are a tremendous help. It gives me time to rest and do things I need to do.  The caregiver takes care of Charlotte when I cannot.

- Charlotte F

Caring Companions at Home is efficient and professional.  Caring Companions at Home is good and reliable. I appreciate them.

- Clyde K

Caring Companions at Home has attentive caregivers who have the right spirit.  Caring Companions at Home does a very good job and is conscientious.  Caring Companions at Home’s office staff has been helpful by being prompt in communication.

- Obdulia D

All of the caregivers have been very nice people and they have worked will with me and my schedule.

- Marvin F

Caring Companions at Home really cares and will do anything you ask of them.

- Veta J

I’m impressed with Caring Companions at Home because the two caregivers have been wonderful, caring and respectful.  The caregivers from Caring Companions at Home are professional, caring, and do their job. The caregivers from Caring Companions at Home are compassionate because they understand what they are there for. They are kind and patient...

- Jo S

Caring Companions at Home is up to date with technology and care. I like the tips that they give.

- Roberta V

I would tell others that Caring Companions at Home is good and caring.

- Stewart L

Caring Companions at Home’s office has been very willing to work with me and get the right person to control my step-dad. They are always available to speak with and listen to me.

- Daryl B

The caregivers from Caring Companions at Home have shown compassion by being extra nice to my husband.  If I leave him with them, he feels comfortable.

- Libby O

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