Frequently Asked Questions

In-home care specializes in providing clients with compassionate caregivers in the familiar comfort of their own home.

We have been in business since January 1999.

We are licensed to provide in-home care in California where licensing is required.

We are certified by the Home Care Association of America and the California Association for Health Services at Home (CAHSAH.), Home Care Pulse awarded Best in Home Care for the past several years.

Our caregivers, who are all employees of Caring Companions At Home, help our clients with such activities of daily living (ADL's) as personal care, meals and transportation.

We provide hourly and part-time caregivers. We are one of the few companies that offer a two-hour minimum per visit.

Our caregivers are trained to assist clients in these types of facilities. We also offer hospital and rehab care to patients recently discharged from such facilities. Our caregivers work closely with family members to ensure a smooth transition.

We visit the client’s home for a thorough “In-Home Assessment” of the senior’s needs and the living situation. Our Case Manager then completes a “Plan of Care” that is helpful to our staff and the client’s family.

Caring Companions At Home is a home care agency pioneer in Orange County. Our company president has been in the senior field for over 38 years. We are one of the few companies that offer a two-hour minimum per visit. We also offer a choice of caregivers and free in-home assessment of the client’s needs, 24/7 contact.

After we make the initial placement, we are in constant touch with our caregiver and client to ensure that everything is working smoothly and that both parties are happy. Our case managers visit periodically (via phone and in person) to assess the situation in the home.

Caring Companions At Home’s caregivers are available from 2 to 24 hours a day. All services are available 7 days a week including holidays. Our office hours are 8 a.m. to 5:30 p.m. Monday through Friday and 10 a.m. to 3 p.m. on Saturday. Of course, we are available 24 hours, 7 days a week by phone in case of emergency.

We only recruit highly qualified caregivers. Most have worked previously in hospitals, rehab centers or assisted living facilities. Many have been employees of Caring Companions At Home for several years.

We thoroughly screen each prospective employee. Work history and personal references are checked. All caregivers/home care aides are registered with the State of California. Backgrounds are checked through LiveScan with the FBI and DOJ and E-Verfied with the Department of Homeland Security. We also review and verify all professional credentials. All employees are TB tested.

Yes, in fact we encourage participation in social outings and activities since it is important to our client’s activities of daily living (ADL's).

Caring Companions At Home is a great referral source for other services that help seniors and their families with their day-to-day living needs. Meals on Wheels, Adult Day Care, Assisted Living Facilities, Philips Lifeline, Transportation and Medical Supplies are just a few examples. We also provide babysitters to help new mothers when they first come home from the hospital and on an ongoing basis. Please call our office for more information.

No two clients are alike. That is why we have created a four-step process to ensure a perfect fit.

1. Case Manager Home Visit: We schedule a convenient home visit to assess your loved one’s needs.
2. Plan of Care: We present a written a plan of care. All hours, services and fees are outlined clearly.
3. Caregiver Match: We recommend a choice of 2-3 caregivers. You choose the one that best matches your loved one’s needs.
4. Case Manager Visits: We visit periodically (via phone and in person) to personally assess your loved one’s case.

Some Medicare Advantage plans provide a limited amount of coverage for these type of services. Most Long Term Care insurance and Workers Compensation policies cover our services. We work very closely with all parties involved to provide information as well as complete the necessary paperwork for reimbursement. For information regarding Long Term Care insurance please contact our office and speak to one of our Case Managers for more details.

If you are a veteran or surviving spouse, and you need assistance at home due to your disabilities, you may qualify for Aid and Attendance, a pension program from the Department of Veterans Affairs.

The client or family is billed directly for our services, but your long-term care insurance provider may also be billed directly.

3 hours per visit.

Even though most of our caregivers at Caring Companions At Home are not licensed medical professionals, we have a close working relationship with home health providers and can help you get in touch with medical personnel to assist you.

Even though most of our caregivers at Caring Companions At Home are not authorized to provide Hospice care to our clients, they have a close working relationship with Hospice facilities and can help you make contact to ensure your loved one is comfortable in the last stages of life.

Many of our caregivers have been trained by the Alzheimer's Orange County and are skilled at taking care of Alzheimer's clients. Most of them remain in the comfort of their homes until the end.